1. Who we are
In this privacy policy, “Empathy Care Consulting Pty Ltd”, “we”, “us”, or “our” refers to Empathy Care Consulting Pty Ltd (ABN 93 699 603 766, ACN 699 603 766), an Australian company registered in Western Australia (postcode 6076). Our principal contact email is [email protected].
2. How to contact us
If you wish to discuss this privacy policy or how we handle your personal information, please contact us at:
- ✉Email[email protected]
3. What personal information we collect
We collect personal information only when it is reasonably necessary for, or directly related to, our consulting services. This may include:
- Contact details (such as name, organisation, email address, and phone number);
- Information about your organisation's care services, operations, and staffing (provided in the course of our consulting engagement);
- Correspondence and communication records;
- Payment and invoice information.
4. How we collect your personal information
We collect personal information directly from you when you:
- Contact us via email or through our website;
- Engage us to provide consulting services;
- Attend meetings, workshops, or training sessions we deliver;
- Subscribe to any communications we send.
We may also collect information through cookies and similar tracking technologies on our website (see section 7 for details).
5. Why we use and disclose your personal information
We use personal information to:
- Respond to your enquiries and communications;
- Provide and administer our consulting services;
- Send you information about our services (only if you have subscribed or we have a legitimate interest);
- Comply with our legal and professional obligations.
We will not sell, rent, or trade your personal information to third parties. We will not use or disclose your personal information for any purpose that is incompatible with the purposes set out in this policy without your consent or as permitted by law.
6. Australian Privacy Principles
This policy is drafted in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). You can find the full text of the Act and APPs at the Office of the Australian Information Commissioner's website (www.oaic.gov.au).
We will take reasonable steps to ensure your personal information is accurate, up-to-date, relevant, and only retained for as long as necessary for the purposes for which it was collected.
7. Cookies and similar technologies
Our website may use cookies to remember your preferences and to help us understand how our site is used. These cookies do not identify you personally. You can disable cookies in your browser settings, but this may affect your ability to use certain features of our website.
We do not use third-party analytics or tracking services that collect personal information about visitors to our site.
8. Your rights and how to access or correct your information
You may request access to, or correction of, any personal information we hold about you. Requests can be made by emailing [email protected]. We will respond within a reasonable time and, where reasonable, provide access or correct the information.
If you believe we have mishandled your personal information or if you are dissatisfied with how we have dealt with your request, you may lodge a complaint with the Office of the Australian Information Commissioner by visiting www.oaic.gov.au or calling 1300 363 992.
9. How we protect your information
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Access to personal information is restricted to authorised staff who need it to perform their duties.
10. Changes to this policy
We may update this privacy policy from time to time. The most current version will always be posted on our website at empathycareconsultingtec.site/privacy.html. Where we make material changes, we will notify you by email if you have provided us with your address.